Return And Refund Policy
Return & Refund Policy
Valid for the United States
Company: Stepchamp Retail LLC
Store: STEPCHAMP
Email: info@stepchamp.shop
Last updated: December 2025
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• In the same condition you received it
• Unworn or unused
• With all tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase
How to Start a Return
To begin the return process, contact us at:
If your request is approved, we will send:
• A return shipping label
• Full instructions on how and where to send your package
Items returned without prior authorization will not be accepted.
We comply with all applicable United States consumer protection laws regarding returns and refunds.
For any questions related to returns, you may always contact us at:
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
• The item is defective
• The item is damaged
• You received the incorrect item
This allows us to evaluate the issue and resolve it promptly by offering a replacement or refund where applicable.
Exchanges
The fastest way to receive the item you want is:
-
Return the item you have
-
Once your return is accepted, place a new order for the replacement item
Exchanges are processed only after the original item has been inspected and approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification.
The item must still meet the following conditions:
• Same condition as received
• Unworn or unused
• With original tags
• In its original packaging
• Proof of purchase required
Refunds
Once we receive and inspect your returned item, we will notify you of refund approval or denial.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
• Your bank or credit card provider may require additional processing time before the refund appears on your statement.
If more than 10 business days have passed since your refund was approved, please contact us.
Business Information
STEPCHAMP Retail LLC
310 SE 1st Street, Miami, Florida, USA — ZIP 33131
📧 info@stepchamp.shop
📞 +1 (786) 555-9824
Business Registration (EIN): 38-8744021
Customer Service Hours:
Monday to Friday — 9:00 AM to 6:00 PM (EST)